Terms & Conditions

By signing up for, logging into, accessing, or using the Servexa SaaS platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

Subject to your ongoing compliance with these Terms and timely payment of applicable subscription fees, Servexa grants you a worldwide, non-exclusive, non-transferable, revocable license to access and use the web-based software platform for your internal commercial operations, specifically to:

• Manage service catalogs, duration parameters, and multi-branch pricing tiers.
• Schedule, verify, and fulfill client appointments with automated double-booking locks.
• Issue and settle point-of-sale invoices, record tax breakdowns, and log drawer payments.
• Maintain immutable stock ledgers, inventory movements, and supplier purchase receipts.
• Oversee staff assignments, working shifts, and branch-to-branch site transfers.

Servexa employs a passwordless authentication model using Google Single Sign-On and email-verified One-Time Passcodes (OTP). You are solely responsible for:

• Ensuring that only authorized business personnel have access to corporate email domains and associated SSO accounts.
• Managing Role-Based Access Control (RBAC) assignments for your team (e.g., restricting discount permissions or expense voids to designated managers).
• Promptly deactivating staff memberships when personnel depart your organization.
• Notifying Servexa immediately of any suspected unauthorized access or compromise of your workspace.

You agree not to engage in any of the following prohibited activities:

Your Data: As between you and Servexa, you retain 100% ownership, right, title, and interest in and to all data, customer profiles, invoices, appointments, and inventory records entered by your users ("Customer Data"). Servexa claims zero ownership rights over Customer Data and will never monetize, profile, or sell your customer lists.

Servexa Intellectual Property: Servexa and its licensors retain all rights, title, and interest in and to the platform, including all software code, visual interfaces, documentation, trademarks, algorithms, and performance enhancements.

• Free Tier & Quotas: Accounts active on the default Free Tier are subject to published tenant quotas (such as maximum active branches or monthly invoice volumes).
• Paid Subscriptions: Paid tier fees are billed in advance on a recurring monthly or annual cycle according to the selected plan terms.
• Taxes: All quoted pricing is exclusive of applicable value-added, sales, or withholding taxes required by law.
• Price Changes: Servexa reserves the right to modify subscription pricing with a minimum of thirty (30) days advance notice to tenant administrators.

We strive to provide 99.9% uptime for the SaaS platform. Routine maintenance, upgrades, and infrastructure scaling are performed during off-peak operational hours whenever practical. While Servexa uses high-availability container architectures, we do not warrant that platform access will be completely uninterrupted or error-free at all times.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVEXA AND ITS LICENSORS PROVIDE THE PLATFORM "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL SERVEXA, NEXXEL DIGITAL, OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SERVEXA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These Terms remain in effect until terminated by either party. You may terminate your account at any time through workspace settings. Upon termination:

• Your right to access the platform will terminate immediately.
• You will have a thirty (30) day grace period to request a machine-readable export of your Customer Data.
• Following the grace period, all Customer Data will be permanently purged from active databases in accordance with our Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles. For any legal questions or contractual notices, please contact: